Support services

About support

You are entitled to a free support by email, if you have downloaded any of our products. You can send support requests to

or use the form below. Be sure to include as much data as possible concerning your problem. Below are a few suggestions that help us to help you:

  1. Your full name
  2. Your email -address
  3. Name of the application
  4. Version number (available from the "About" -screen of your application)
  5. Platform
  6. Operating system
  7. What exactly happens? (eg. application crashes, system hangs, something peculiar happens...)
  8. Can we reproduce the problem, and if so, what do we have to do?
  9. Is there some sort of error message?

Frequently Asked Questions

Sometimes it's possible that your problem has a trivial answer. Please check our frequently asked questions to find out wether your problem is listed there.